Customer Support & Help Database

Service & Help

Do you have questions about our machine or coffees? Or do you need help with your order? We are happy to assist you as best we can. Type your question or keyword in the box below to search our help database. If you can't find your question or you still need help, use the live chat or the contact methods below to get in touch with our customer service team.

Customer Support & Help Database

Service & Help

Do you have questions about our machine or coffees? Or do you need help with your order? We are happy to assist you as best we can. Type your question or keyword in the box below to search our help database. If you can't find your question or you still need help, use the live chat or the contact methods below to get in touch with our customer service team.

Search our help database

No. Founded in 1949, Tchibo has been delighting coffee connoisseurs for over 70 years, becoming one of the leading coffeehouses in Europe. It is, however, now new to America.

The name “Tchibo” is actually an abbreviated combination of co-founder Carl Tchiling Hiryan’s name and “Bohne”, which means “bean.” That’s why the Tchibo logo is a roasting bean.

CHEE-bo. The T is silent.

"Röst Frisch " is a stylized version of "röstfrisch" which means "freshly roasted" in Europe. Tchibo is passionately committed to fresh coffee. Every single step in our process is dedicated to deliver the freshest coffee experience from bean to cup.

We follow the sun around the world, back and forth across the equator, harvesting only 100% Arabica beans in peak season from the finest coffee-growing regions around the world – such as Brazil, Colombia, Honduras and Guatemala.

Tchibo Röst Frisch is a sustainable, finely crafted coffee for your home. Every step in our process is dedicated to creating exquisitely fresh, aromatic coffees. With more than 70 years of experience, we carefully roast the beans in the legendary Tchibo tradition to bring out over 800 different aromas. Then, at the exact moment of peak intensity, this flavor and freshness is sealed in and protected by Tchibo Aroma Protect™ to provide the finest taste experience.

TCHIBO AROMA PROTECT™ ensures the freshness and conservation of aromas in your whole bean coffee - by locking freshness in and oxygen and light out. In our sealed coffee packages, a one-way valve moderates the ideal conditions for fresh coffee. Fresh roasted coffee needs to be de-gassed for up to 2 weeks. The one-way valve removes the gas and moisture -- while preventing air from entering. By protecting coffee from oxygen and its aging effects, it stays fresher longer. In our whole bean bags, the sealed pouch comes with a spout and non-metallic packaging sealing cap. When you open the cap, it cuts into the bag, breaking the seal. (Warning: do not stick your finger into the spout as there are sharp edges to cut into the bag.) The easily resealable cap locks out oxygen, helping to prolong the coffee’s freshness and can be re-sealed air-tight again.

Good question! We’re not talking about fresh-brewed coffee, which is a function of when you made it. We’re talking about fresh flavor – which is a function of how you make it. The legendary Tchibo Röstmeisters are completely committed to freshness – from farm to cup – creating richer, more flavorful and aromatic coffee.

Whole Bean bags: The whole bean coffee bags can easily be opened via the TCHIBO AROMA PROTECT cap: Just twist the cap on the side of the bag. No need for cutting!

Ground Coffee bags: Cut the ground coffee bag along the top tab, ideally in one smooth cut.

Whole Bean bags: Just twist the AROMA PROTECT cap back on to ensure the freshness of your coffee and conservation of aromas.

Ground Coffee bags: Use a sealing clip to re-seal the bag and store in an air-tight container to ensure the freshness of your coffee.

We recommend using a sharp pair of scissors and cutting straight across the bag ¾ of an inch from the top. This way you have enough room to roll and seal the bag.

The shelf life of coffee is all about keeping oxygen out. Technically, our coffee doesn’t go bad. But if you leave it unsealed, the fresh aromas start to noticeably diminish after 2 weeks.

To ensure the freshest coffee experience possible, you can find the "best before" dates to all TCHIBO RÖST FRISCH packages. To keep unopened coffee fresh after you bring it home, store it in a cool, dry place and use before the "Best before" date. After opening, use it within two weeks.

First of all, always store your coffee beans in a closed package under cool conditions. Grind your coffee right before brewing. Use a clean coffee grinder (ideally, a ceramic coffee grinder). The coffee should not become too warm during the grinding process. You should select a medium grinding degree for drip machines or a coarser grinding for French Press preparation. If it is too fine, the coffee can become bitter. Too coarse, and the coffee will taste thin and weak.

Our foil packages are a mix of plastics and aluminum with a strong lightweight laminated film that is used to protect our coffee from light, oxygen and other environmental factors to keep its full freshness and flavor.

The paper folding boxes contain 95% carton material -- non-corrugated paperboard with a great stability to store your inner pouch and its coffee.

Our TCHIBO RÖST FRISCH packages are recyclable in some areas but not all. Please check with your municipal department to find out if our coffee bags can be recycled in your area.

Please dispose of the packaging in an environmentally friendly manner in the designated waste containers.

Right now, only here on our website or on Or look for Tchibo in the hold packaging at fine stores.

At Tchibo, we believe the only thing more important than fresh coffee is a fresh planet. As a European company, we have dealt with diminishing resources and the environment for decades. And as a family-owned business, we are personally and culturally committed to sustainability and fairness. We live by a set of core values, economic policies and environmental ethics. That’s why 100% of our coffee now comes from Rainforest Alliance Certified farms.

Sustainable coffee cultivation avoids pesticides or chemical fertilizers to protect the environment. This makes the soils more fertile, the coffee quality better and the farmers healthier. Committed to improving the incomes and living conditions of coffee farmers and their families, we run special training programs in the field called Tchibo Joint Forces!® This program supports farmers directly in the transition to sustainable cultivation. More than 45,000 small farmers in 9 countries have already benefited from our efforts. What’s more, while their parents harvest the coffee, more than 5,500 children have used our care services meals and schooling.

For now, only online here. Or, of course, Amazon.

You can check our return policy here. We recommend that you call out our Customer Service (1-888-824-4261) to determine if your machine is returnable.

Tchibo wants as many people as possible to enjoy the taste of freshly-prepared coffee. Our new Bean to Brew machine has everything you need for this, including a high-quality stainless-steel grinder. However, we only focus on the necessary features that affect the taste of coffee -– not a lot of unnecessary extras. This allows us to offer you The Tchibo machine at an unbeatable value.

19. That said, the pressure at which the pump pushes water through the system will change depending on how much coffee is in the machine. Or whether you use the boost button. It will also change depending on the grinder setting. It will be less if the grinder is set to a very fine setting as the water has a harder time passing through the grounds.

No, not yet. For now, The Tchibo is only available in black.

Both. You can select the size and intensity of your coffee on the LED control panel.

2, 6 and 8 ounce cups. Of course, if you need more, you can immediately make a fresher cup.

Designed in Germany. Built in China.

No, sorry. While Tchibo makes many different European coffee machines with different functions – including frothing, this is the only one available in the US at this time.

(Of course, some of the coffee purists here feel that adding milk to exquisite coffee is blasphemous!)

Yes. A limited one-year warranty. You can read about it here. For all machines purchased on or before August 15th, 2021, you are automatically registered. For machines purchased after this date, you will have to register for the warranty online. You will have register within 30 days of purchase.

No, only whole coffee beans – this ensures a fresh and aromatic cup of coffee every time.

No, the Bean to Brew machine has one coffee bean compartment for your favorite coffee.

It is actually only possible to fill the machine with coffee beans as and when required, so you need to choose one type of coffee bean until you refill the machine: either espresso or regular coffee.

However, it is possible to make a very good espresso with regular coffee beans – and vice versa. Try it out and see what tastes good. If you make both types of coffee often, we recommend that you use strong, dark-roasted, regular coffee beans, make sure its dry arabica beans to avoid malfunction of machine.

1.- Dry arabica beans are recommended. Tchibo has a variety of beans that suits your machine and for best function.

2.- Avoid oily, sugar-coated, caramelized beans, by using these beans you can cause malfunction of the machine and void warranty period.

If you use the Bean to Brew machine every day, we recommend cleaning the brewing unit once a week.

Descale your machine as soon as this is indicated on the display. This helps to save energy and increases the service life of your machine. Depending on how often you use your machine, you should do this once a month to a few times a year.

The descaling program consists of two steps: descaling and rinsing. You will find all details on this in the operating instructions and video instructions

Use a standard, liquid, descaling agent suitable for coffee and espresso machines. Other agents may damage materials in the machine and/or have no effect.

Especially in the case of espresso, the amount of coffee is so minimal compared to the size of the cup that it cools quickly. We recommend preheating your cup before making coffee. To do this, press the hot water button. Around 1.7 US fl. oz. (50 ml) of hot water will be dispensed into the cup. Pour the water away before starting to make a coffee.

Set the grinding degree to a finer setting and, if necessary, press the Boost button to make the coffee stronger.

Note: You can only adjust the grinder setting when the grinder is operating.

The rinsing cycle starts automatically whenever the machine is switched on. You can interrupt the cycle by pressing the water button. However, you cannot deactivate this function.

During the rinsing cycle, coffee residue and leftover water are flushed out of the machine’s pipes, and the coffee spout opening is rinsed. This is crucial, as it ensures that the quality and temperature of your coffee remains consistent every single time.

You can find more information about possible adjustments in the operating instructions under “Adjusting the automatic rinsing cycle”.

Adjust the grinder to a coarser setting.

Note: You can only adjust the grinder setting when the grinder is operating.

The machine needs to be descaled even if the "Descale" symbol is not lit up. Proceed as described in the “Descaling” chapter in the operating instructions, or follow the steps in the descaling video.

The machine automatically switches into standby mode if you do not press any buttons for about 10 minutes. This helps to save energy.

You can increase this length of time to 20 or 30 or 120 minutes. You can find all details regarding this in the operating instructions under “Standby mode”.

The machine detects if the coffee bean compartment is empty based on the energy consumption of the motor for the grinder. Even a small amount of coffee beans is enough to prevent the “Refill beans” symbol from being activated.

If this happens, brew one to two more cups of coffee. The symbol should then appear on the display.

It is normal for a certain amount of coffee to collect next to the brewing unit – for technical reasons it is not possible to prevent this completely. This may happen in particular if the grinding degree has been set to a coarse setting, or if the Boost button is used, as this means that the brewing unit is filled with as much coffee as possible.

The water tank sensor should detect an empty water tank, prevent the machine from running on empty, and activate the corresponding warning symbol. However, leftover water on the outside of the tank may disrupt the sensor. If this happens, we recommend drying the outside of the tank after filling it with water.

The tank should not be filled with water after it has been inserted into the machine.

The machine does not check the amount of coffee grounds in the coffee grounds container, but counts the number of times coffee is brewed. Because of this, the “Empty coffee grounds” symbol may still light up even if you have emptied the container in-between. Simply empty the container again.

When emptying the container, make sure that you do not reinsert the drawer and coffee grounds container into the machine until the “Empty coffee grounds” symbol starts to flash; only then has the machine registered that the container has been removed.

Emptying the coffee grounds container while the machine is switched off will not be registered.

This can happen if the on/off button is pressed too gently. This does not happen if the button is pressed firmly. If the machine still cannot be operated, please call 1-888-824-4261

Is Tchibo Röst Frisch sustainable?

Hold down the power button and boost button together for approx. 5 seconds or until you hear your machine beep twice
Power it off 
Take out water tank, rinse with hot water
Dry the water tank opening and make sure it is clear of water & condensation
Take out brewing unit (side panel) rinse with hot water and dry
Power on and put water tank and brewing unit back in
Machine should be ready to brew- run hot water to check 
If hot water is released go ahead and run a cup of coffee

1.-Power on machine and wait for control panel lights to come on
2.-Hold down the power button and boost button together for approx. 5 seconds or until you hear your machine beep twice
3.-Power it off and wait 60 seconds
4.-Power machine back on and it should be ready to brew- run a cup of coffee

1.- Brewing unit: Once a week rinse under hot water and pat dry.

2.- Brewing unit compartment: Once a week brush all remains inside with supplying brush provided with machine.

3.-Grounds bin and water tray: The machine will notify you when to take out the bin, wash with warm water and pat dry with clean cloth.

4.- Water tank: Rinse water tank daily under warm water and wash the tank with soap once a week, pat dry before placing in machine.

5.- Water tank filter: The filter in the water tank can be removed to remove any limescale or similar deposits that can clog the machine.

6.-Machine casing: Once a week with clean cloth

7.-For long period on non-use please clean your machine fully and empty any grounds remaining to avoid accumulation of any mold.

1.-Please check that the coffee beans that you are using are dry arabica beans and not oily, sugar-coated, caramelized beans, this causes the grinder and sensors to malfunction.

2.-Change the beans to dry and clean the beans compartment and it should work again.

1.-Please check that the coffee beans that you are using are dry arabica beans and not oily, sugar-coated, caramelized beans, this causes the grinder and sensors to malfunction.

2.-Change the beans to dry and clean the beans compartment and it should work again.

1.-Turn on your machine, remove your grounds bin, and leave out for about 15 seconds, place back in and the light should turn off

You can change or cancel your order on your customer account page. Log in using the account button at the top of the page.

We offer several spare parts for purchase in our store. Check our Machine Parts collection or use the search to find the spare part you need.

You can view your order status on your account page. Log in using the account icon at the top of the page or use the 'Track Orders' button in the site footer.

You can checkout with all major credit cards. Additionally, you can check out using Paypal or Amazon Pay.

Yes, you will receive a confirmation of your order via email as soon as your purchase is completed.

Please read more about Tchibo's Lowest Price Guarantee here

Shipping on all domestic orders above $55 is free. For orders under $55, we charge standard UPS and USPS shipping rates.

You can calculate your shipping costs using the shipping estimator on our cart page.

All Tchibo orders are shipped with either UPS or the USPS, depending on the shipping option you choose at checkout.

Not yet, sorry. We ship to all US states except for Hawaii and Alaska.

Yes, you can change the standard billing or shipping address on file for your account at any time. Just log in to your account and edit the addresses in the account portal.

We have a 30-days return/refund window for products that are defective or damaged. In order to qualify for a refund (full or partial) the product must be shipped back. Once the product has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you still need help after searching our database, call us at 1-888-824-4261 between 08:30 AM - 4:00 PM CST or write an email to

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